Mobile Crisis Response Services

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Mobile Crisis Response provides rapid response, assessment and early intervention to individuals experiencing a behavioral health crisis. This service is provided 24 hours a day, seven days a week. The purpose of this service includes prevention of acute exacerbation of symptoms, prevention of harm to the individual or others, provision of quality intervention in the least restrictive setting, and development of an immediate plan to maintain safety in order to prevent the need for a higher level of care. 

Mobile Crisis Response is designed to support individuals in the following manner: 

• Provide rapid response to individuals experiencing a crisis situation or escalating emotional/behavioral symptoms which have impacted the individual’s ability to function in their family, living situation, community, school, or work/ environment; 
• Meet individuals in crisis in an environment where they are comfortable to engage to facilitate quick relief and resolution of the crisis when possible; 
• Provide appropriate care/support/supervision in order to maintain safety for the individual and others, while avoiding unnecessary law enforcement involvement, emergency room utilization, and/or avoidable hospitalization; 
• Refer and link to all medically necessary behavioral health services and supports, including access to appropriate services along the behavioral health continuum of care (including pre-admission screening in appropriate cases conducted by a DBHDS certified pre-screener); 
• Coordinate with behavioral health providers providing services to the individual throughout the delivery of the service; 
• Deployed in real-time to the location of the identified crisis. 

This service is available to any individual meeting the below criteria, regardless of diagnosis. 

Individuals must meet all of the following criteria: 

1. The individual must be in an active behavioral health crisis that was unable to be resolved by the crisis call center phone triage process or other community interventions; 
2. Immediate intervention is necessary to stabilize the individual’s situation safely; 
3. The individual or collateral contact reports at least one of the following:
   1. suicidal/assaultive/destructive ideas, threats, plans or actions; 
   2.  an acute loss of control over thoughts, behavior and/or affect that could result in harm to self or others; or 
   3. functional impairment or escalation in mood/thought/behavior that is disruptive to home, school, or the community or impacting the individual’s ability to function in these settings; and/or; 
   4. the symptoms are escalating to the extent that a higher level of care will likely be required without intervention; 
4. Without immediate intervention, the individual will likely decompensate which will further interfere with their ability to function in at least one of the following life domains: family, living situation, school, social, work, or community